Returns & Exchanges

At SharkNinja, we stand behind the quality of our home appliances and offer a 60-day money-back guarantee to ensure you are completely satisfied with your purchase. If your product does not meet your expectations, you can return it in its original packaging for a full refund of the purchase price.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Prepaid Label

  Once your request is approved, download and print the prepaid FedEx shipping label provided via email to ensure your return is tracked and insured.

• 3.
  Pack the Appliance

  Securely place the unit and all included accessories into the original box, ensuring all components are protected to prevent damage during transit.

• 4.
  Drop Off and Refund

  Drop your package at any authorized shipping location; once our warehouse inspects the return, your refund will be processed to the original payment method within 7-10 business days.